Use Customer Service to Help Save Money

by David Ning · 8 comments

As some of you know, I love to golf (which is a very expensive hobby by the way) and always want to buy a ton of stuff. The latest toy that I wanted was a laser range finder and the one I wanted is sold everywhere for $299.99.

I know that Golfsmith (a golf specialty retail store) regularly has 15% off email promotions, so I decided to try calling the sales hot line to see if I can get one emailed to me to make an order at a discount. The call didn’t start off well because I called the 1-800 number and was put on hold. About 15 minutes later, someone picked up the phone and this is how the call went…

Me: Hi, I know that there are 15% off coupons being circulated but I really want to buy a laser range finder today. Is there a way for one to be emailed to me now so I can place an order online?

Representative: Hmm.. What’s your address?

Me: My address is …(You thought I was going to write that here didn’t you)…

Representative: I can put the code on for you and have the unit mailed to you

Me: Oh nono. I really wanted to pick it up at the store since I wanted to get it today.

Representative: Oh unfortunately we cannot do that over the phone. Only online.

Me: …oh (disappointed tone)…

Representative: Why don’t you hold on? I will ask someone else to see if I can give you the code to use online.

me: Great.

representative: I have the code ready. It is …….

So for about 20 minutes of my time, I got a 15% off coupon which saved me about $50. I also often hear other people having success with subscription services like cable or internet when they want to cancel. I know, customer service is usually very annoying but sometimes they can be a money saver (if never a time saver)..

So next time, try it and you may be surprised.

Money Saving Tip: An incredibly effective way to save more is to reduce your monthly Internet and TV costs. Click here for the current Verizon FiOS promotion codes and promos to see if you can save more money every month from now on.

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{ 8 comments… read them below or add one }

Joshua April 11, 2008 at 11:34 am

I have had good luck with my cable company. Sometimes they will extend their teaser offers if I call.

The last time they would not, but they did give me a rundown of all new sales without doing a “hard sell”.

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Lauren April 11, 2008 at 11:55 am

I had some luck like this with my auto insurance – I got my renewal quote and it was $200 more than my previous term. I called, told Progressive I was going to start shopping and switch if they couldn’t get me lower – and after being transferred around several times, I got to someone who offered to give me a quote that was 50% LESS than I was paying – for a savings of $700. $700 for 20 minutes on the phone. I was very impressed with Progressive after that.

Never hurts to call – you’ve got nothing to lose.

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MoneyNing April 11, 2008 at 1:23 pm

Joshua: I wonder how many times we can call before they flag us :)

Lauren: Wow 50% is a lot. I wonder how many people are overpaying their premiums right now since I never hear insurance companies just dropping their premiums without being asked to.

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Sharebuilder April 12, 2008 at 3:41 am

Quite smart you are :)
I wish i can get a free 100% discount coupon ;)

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lena the thinker April 12, 2008 at 5:32 pm

Good for you. Thanks for the info.

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liza April 12, 2008 at 5:33 pm

Thanks for the info. Hope i could get discounts too.

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MIke Huang April 13, 2008 at 10:19 pm

This is really a great strategy to save money. I’ve done this countless amount of times for phone bills or internet bills. It works even BETTER if you’re a long time customer :P

-Mike

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Michael Kwan April 17, 2008 at 5:46 pm

You never know what you’re going to get unless you ask. This is especially true with the “retentions” departments of cell phone companies.

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