As some of you know, I love to golf (which is a very expensive hobby by the way) and always want to buy a ton of stuff. The latest toy that I wanted was a laser range finder and the one I wanted is sold everywhere for $299.99.
I know that Golfsmith (a golf specialty retail store) regularly has 15% off email promotions, so I decided to try calling the sales hot line to see if I can get one emailed to me to make an order at a discount. The call didn’t start off well because I called the 1-800 number and was put on hold. About 15 minutes later, someone picked up the phone and this is how the call went…
Me: Hi, I know that there are 15% off coupons being circulated but I really want to buy a laser range finder today. Is there a way for one to be emailed to me now so I can place an order online?
Representative: Hmm.. What’s your address?
Me: My address is …(You thought I was going to write that here didn’t you)…
Representative: I can put the code on for you and have the unit mailed to you
Me: Oh nono. I really wanted to pick it up at the store since I wanted to get it today.
Representative: Oh unfortunately we cannot do that over the phone. Only online.
Me: …oh (disappointed tone)…
Representative: Why don’t you hold on? I will ask someone else to see if I can give you the code to use online.
representative: I have the code ready. It is …….
So for about 20 minutes of my time, I got a 15% off coupon which saved me about $50. I also often hear other people having success with subscription services like cable or internet when they want to cancel. I know, customer service is usually very annoying but sometimes they can be a money saver (if never a time saver)..
So next time, try it and you may be surprised.