The other day, my friend told me she called customer support and complained about their service because she can get a 15% off coupon every time she does this. In many levels, I felt that it was wrong but couldn’t exactly point out to her at the time why I felt that way because she did get bad service. Was it because of her motivation for the call or was it more because it’s not the first time she’s done this?
An even more interesting (and complicated) question to answer is whether my friend felt it was wrong to do it. If she did, does it make the decision to call worst? Was it because she just didn’t know that it was wrong or was she just not thinking about whether it was wrong or not?
What about those people that return a gift that they receive even if they don’t have a receipt? Before you answer yes, what if they have a gift receipt? Why does this change things?
Let me ask you this:
Don’t worry, the poll is done anonymously so just answer truthfully.
What do you think?