Verizon FiOS Promotion Code Updated April 2014

All Verizon FiOS promotion codes and promotions are collected, analyzed and then posted on here as soon as they become available. You should always look for a Verizon FiOS promotion code or available deals for the broadband service, because you will miss out on great bonus savings otherwise. Verizon Broadband offers some of the best promotions on internet, phone, and cable TV bundles in the country and if there are any FiOS promotion codes currently available for customers to use, you will see them listed here.

Whether you are an existing or new customer, you should read through and see for yourself whether you can use a Verizon promo code to get a discounted rate on your internet or cable TV service today. Make sure you commit and sign up if you find a deal you like though because Verizon promotions expire and you don’t want to regret after the fact. The offers below are last updated in March 2014.

Most Popular Verizon Promo Code and Online Only Promotional Offers

A deal worth considering is the current FiOS triple play bundle promotion. The monthly price is $79.99 for 2 years, but the extras make this deal pretty sweet. For starters, you get a $300 prepaid Visa gift card for signing up for the triple play FiOS deal now. This makes the package roughly $67.49 a month for 24 months since you have the promotional monthly price of $79.99 minus $12.50 a month (based on the $300 gift card divided by 24 months). And of course, the $300 is mailed to you well before the promo period ends (more specifically, 90 days after you install service) too. On top of that, Verizon is throwing in a free Quantum Speed Upgrade on the Internet, which triples the Internet speed for free the first year!

No FiOS Promotion Code Needed Bundle #1

Click Here for the Verizon FiOS Triple Play TV + FiOS Internet + Phone at $79.99 Deal

  • Free $300 Prepaid Visa Gift Card
  • No Activation Fees (Save Another $49.99) Through This Special Offer
  • FiOS Prime TV, FiOS Internet 15/5 Mbps, and Verizon Home Phone with Unlimited Calling
  • 2 Year Commitment to Get $79.99 a Month
  • Works Out to $67.49 a Month (See Above on Calculation)
  • Cancel Anytime within 30 Days of Installation with No Early Termination Fees
  • You Can Also Get HBO/Cinemax/SHO Free for the First 3 Months, Then 50% Off the Next 3 Months If You Want the Channels

Click Here for the FiOS Triple Play Promotion ($79.99 a Month)

No Commitment Option: Get the Verizon Triple Play Promotion with No Commitment. The monthly price will be $79.99 for at least two years. You give up the prepaid card by not having a contract but the promotion still includes the HBO and Cinemax offer, along with the free activation and 3x Quantum upgrade.

No FiOS Promotion Code Needed Bundle #2

Click Here for the Verizon FiOS Double Play Local TV + FiOS Quantum Internet for $50

  • No Activation Fees (Save Another $49.99) Through This Special Offer
  • No Term Agreement and Price Guaranteed for 12 Months
  • FiOS Local (News & Sports) TV, FiOS Internet 50/25 Mbps, and Choice of HBO or SHO

Click Here for the FiOS Double Play Promotion ($50 a Month)

No FiOS Promotion Code Needed Bundle #3

Click Here for the Verizon FiOS TV + FiOS Internet Double Play Promotion Code for $69.99
This is an interesting new Double Play FiOS bundle because of the combination of TV channels that you get with it. No sports specific channels, but you still get all the other popular channels like USA Network, TBS, Disney, Nickelodeon as well as the usual local broadcast stations. You save $10 every month though so this is actually a good choice for those who don’t have to watch every sports game at home. And if you are unsure, the good news is that this deal comes with no contracts so you can try it and cancel if you really can’t live without the missing channels.

  • No Contract and Price Guaranteed for One Year
  • FiOS TV Select HD (150+ channels and 30+ in HD incl.)
  • No Sports Specific Programming But Includes Local Channels like ABC, Fox, NBC etc As Well As USA, TBS, Disney and More
  • FiOS Internet 15/5 Mbps
  • No Activation Fee and Get a Free Wireless Router with This Special Promotion

Get the Verizon FiOS Double Play Promo for $69.99/mo

No FiOS Promotion Code Needed Bundle #4

Verizon FiOS TV + FiOS Internet Double Play Promotion Code for $79.99 Deal Here

  • $79.99 a Month for 12 Months
  • No Contract Required So Cancel at Anytime
  • SHOWTIME®, HBO®, Cinemax®, STARZ®, EPIX® Free for 3 Months, Then Half Off from 3 Months to 12
  • This is a Free Activation Special Offer
  • FiOS TV Prime HD with 195+ Channels (50+ in HD)
  • FiOS TV Rated #1 in HD Picture Quality and Customer Satisfaction
  • FiOS Broadband Internet 15/5 Mbps
  • $10 More a Month to Get 50/25 Mbps!
  • Get Online On the Go WiFi through The Verizon FiOS WiFi Hotspots Nationwide for Free
  • Requires New Customer of FiOS TV or FiOS Internet and a Bundle

Click Here to Get the Verizon FiOS Double Play for $79.99/mo. Verizon FiOS Promo Code Not Required.

Option to Lock in Price: Keep the $79.99 Verizon Double Play Promotional Price for 2 Years. By commitment to a two year contract, you will also be able to keep your prices stable for the 24 month period so there are no surprises. The promotion includes all the bells and whistles like the HBO and Cinemax half price offer, along with the free wireless router.

Non-FiOS Promotional Bundle #1

Verizon High Speed Internet + Phone + DirecTV (Triple Play Bundle) for $64.99/mo

  • Verizon High Speed Internet 0.5 to 1Mbps
  • Regional Essentials with 3 Calling Features Included in This Plan
  • $64.99/month Only
  • Free Genie HD DVR Upgrade
  • 2 Year Term with DirecTV Required with Price Guaranteed for 12 Months
  • Requires New Customer of High Speed Internet

Click Here for the Verizon Triple Play Promotion

Non-FiOS Promotional Bundle #2

Verizon High Speed Internet + Phone (Double Play Bundle) for $34.99/mo with No Commitment

  • Verizon High Speed Internet 0.5 to 1Mbps
  • Regional Essentials with 3 Calling Features Included in This Plan
  • $34.99/month Only
  • No Contract Required (You Can Cancel Anytime)
  • Requires New Customer of High Speed Internet
  • No Need to Type In Any Verizon Promo Codes

Click Here for the Verizon Double Play Promotion

Other Verizon Promotions #1

Verizon Promo Code for High Speed Internet Standalone Deal

  • $19.99 Per Month with No Term Commitment
  • You Have to Click on Plans After Clicking Through with This Special Promotional Link
  • Verizon High Speed Internet for Just $14.99 Per Month
  • Internet Speeds of 0.5 to 1Mbps
  • You Need The Verizon Freedom Phone Package to Get the Promotional Price
  • There is No Need to Sign a Contract Required (Cancel at Any Time)

Get Verizon High Speed Internet for Only $19.99/mo Up to 1Mbps + FREE Wireless Router

Other Verizon Promotions #2

Verizon Small Business Internet + Phone Promotion Code – Expire 7/19/2014

  • Verizon Business High Speed Internet + Phone Starting at $89.99/month
  • Choose Between FiOS Internet or High Speed Internet and Get Free Internet Equipment
  • Promo Requires 2 Year Agreement
  • No Activation Fees
  • Unlimited Nationwide Calling

Get Verizon Business Internet + Phone Service for $89.99

Other Verizon Promo Code and FiOS Promotion Code Details

Verizon is a full service broadband service provider with high speed internet, land line, cable TV and cell phone offerings. Their services are generally top notched. In fact, the actual bandwidth of the FiOS service is routinely faster than their advertised rate and it stays that way even during peak hours of 8pm to 10pm so it’s a company that I highly recommend. If you are looking for deals, hopefully these Verizon promo codes and coupons will help.

Someone’s Thoughts After He Took Up the Verizon FiOS Promotion Offer

This is not me by the way, but this video is from a real user and on his experience with the installation, including his first thoughts. The video also gives you a look at what you will get for the Verizon FiOS Internet service, with or without promo codes. If you are thinking about joining after you see the awesome promotions above, I strongly suggest checking this out.

Expired Verizon Promo Code

  • Do you have a Verizon FiOS promotion code to share? Comment below!
  • Other sites are saying there are free HD promo codes, but I checked with Verizon and they said they are fake.

Verizon Contact Info:
Stock Symbol: VZ (NYSE)
Verizon Communications Inc.
140 West Street
New York, NY 10007
Phone: 212-395-1000

Note about The Verizon Promo Codes or FiOS Promotional Codes

It seems that everyone is asking about the Verizon promo codes or Verizon FiOS promotional codes in the comment section. Note that when they are available online and I learn about them, I will for sure add them on this page. However, I do not have any in hiding or something so there is no need to type in the comments to requests them. When I have any, I will post the promotion codes on the page for everyone’s benefit. Also, I encourage others to share the codes if they know of any available too.

Most Requested Verizon Promotion Codes

For whatever reason, everyone keeps asking about the Verizon promotion codes for the standalone or FiOS bundles here so even though there aren’t any available right now, I’m summarizing the top 3 popular requests here so you know which services people are interested in. These Verizon promo codes are in no particular order:

  • Verizon FiOS Double Play or Triple Play Promotion Code
  • Verizon Free Extreme HD Promotion Code
  • Promotion Code for Free HD Service like Extreme HD or Prime HD

Which codes would you like? Which services are you interested in?
Disclaimer for Verizon FiOS Promotion Codes

  • Verizon Triple Play Promotion – The $20 off per month offer is only available to new FiOS TV residential customers who order a new promotional FiOS Triple Play bundle online here in areas where FiOS is available. You also need to pass credit approval and if not, you may need to put down a deposit (which you will get back) to get the promotional service. The discount, as well as the waived activation fee, will be applied to your bill in the next 12 month cycle as a credit and this promotional offer is only limited to one promotion per customer. The usual fees, taxes and everything else like terms and rental charges still apply. We list out the range of expected internet speeds but as you know, the actual speeds may vary. Battery backup for standard fiber based voice service, FiOS Digital Voice, & E911 (but not other voice services) is rated for up to 8 hours. Lastly, make sure you take advantage as the promotion expires 11/31/13.

Bonus Coupon Tip: Click here to find out how to set up Google Alerts to automatically alert you whenever there is a new coupon code available for a specific company.

{ 189 comments… read them below or add one }

Kyle April 23, 2014 at 9:11 am

I’m not surre if it varies by location or not but…

I barely ever watch TV. I only watch occasional episodes on hulu or Netflix, so I just got FiOS Internet. I got 15/5, which has always been fast enough for me, for $29.99 a month, 2 year contract. It is $29.99 for the 2nd year as well, when it usually goes up to regular, so that is nice. I can upgrade later to 50/25 for $10 more a month. It is also $10 more per option without the contact. Not a bad deal. I can’t handle Charter (local provider) any more.

Theresa April 18, 2014 at 6:10 am

My contract ends today. The customer service rep told me that i can cancel and see what promo’s are out there…but the best one I have and will keep is the multi room DVR for life. Is it worth it? She said if I renew…I will loose my $10 savings per month but keep the $5.00. I hate to spend $10.00 more a month. I am down to the wire! I could switch to Comcast…sigh…just not sure…but I must decide today :( Loose the DVR for life and roll the dice? They also told me I can downgrade my package and upgrade my package …(meaning the internet) at no consequence just messed up bills… Please I need advice!

D J April 9, 2014 at 8:36 pm

How about offering basic 15/5 internet for a good price? Optimum Online went from a year promo at $29.95 (I’m sure they made money on it) to $59.95 for 15/5. Verizon offers are basically the same, $49.95 for the first year and then $69.95 for the second year on a two year agreement. For what is basic internet speeds these days, outrageous. Don’t need TV or telephone.

Vicki March 21, 2014 at 12:52 am

I’m just finishing up with my 2-year contract with Fios and am looking around for what I want to do now. But I just wanted to share this-My deal came with a $500 Visa card I got it within the 60(I think) days that it was promised it :-)

Becky March 7, 2014 at 1:16 pm

Absolutely incredible how both Comcast and Verizon treat their long-time customers. Once they have you with that “teaser” deal look out. I’m ready to cut them out of my life. Period.

fidgty March 6, 2014 at 6:43 pm

All I want and all ANYONE should want is the following:
1) how much will my monthly bill be after the fluff that I will never use?
2) what are the ping numbers to my ip address?
3) what is my guaranteed rate for private vs public peering?
And honestly, enough of the “FREE HBO AND MOVIE CHANNEL FOR THREE MONTHS!” God, that’s worse than the used car salesman working at Repos R’ Us.
When was the last time ANYTHING has been less than awful on the free movie channels.
To entice customers, instead of giving a $350 gift card, give Netflix credits. Movie cards to On Demand.. something.

Shiming Chen February 13, 2014 at 2:12 pm

We know that Verizon is very popular. We don’t need TV programs and phone but we need Internet. If you can tell me the right promotional item in 2014, we would be grateful. Thank you!

W.D. Wittmus February 11, 2014 at 6:49 pm

I have an alternate solution. Try the Virgin mobile hot spot . It runs off the Sprint 4G network, runs at 65 Mbps, has unlimited downloading and only costs $35 / month.

Charles January 25, 2014 at 7:20 pm

I just started with Verizon FIOS, 15Mb/s download, Triple Play. However, they had a promotion the next day offering $10/month (free the first month) for upgrade to 75Mb/s.
So I (foolishly) clicked on the offer on Verizon’s website, and it looked like it could be $10/month the first month, and then $20/month thereafter. I instant messaged for confirmation, and the rep encouraged me that there was no risk and I could cancel it within 30 days with no change to the original contract.
Dang! After going ahead, the next thing I found was that the bill went up $40/month, I lost all my bundled free HBO/TMC/Showtime channels, and possibly the $300 Visa gift card also!!!
I’ve spent hours trying to get this rectified by returning to 15Mb/s and it’s still not completely ironed out, but after the third call and third rep they got me to some “elite service squad” where maybe it’ll be resolved in a few days.
At least I still have 3 weeks during which I’m supposed to be able to cancel the entire contract. But I’d hate to do so, since the bundle is so great.
The thing everyone needs to take from this, is DON’T ADD OR DELETE ANYTHING WHATSOEVER FROM THE ORIGINAL CONTRACT!

Wanda January 25, 2014 at 9:49 am

I came to this site as I am looking for a good deal Just like everyone) Widowed and retired, my viewing needs do not equal $90.00/month, Direct, nor do my internet needs equal $50.00 NewWave (new provider) who immediately increased my bill $8.00 per month. Is there a Good answer for simple needs???

kerry January 24, 2014 at 11:03 am

Yep the gift card deal remains to be seen. It’s in the contract but I have yet to see them honor it.

I spoke to the local news channel and along with their attorney and it will be investigated. Appears they have made a bad name for themselves by not making good on the contracts they write up so they are talking class action lawsuit and expose them on TV.

Tam January 22, 2014 at 5:26 pm

Hi, Verizon has excellent services and reasonable deals for new customers. If you’re a pre existing customer they don’t seem concerned with offering us deals to remain with them or for being loyal! Good luck

Brad January 21, 2014 at 5:45 pm

Nobody here is mentioning the cost of rental of equipment, taxes, fees, new rsn fee ect. By the way, the will not quote you the taxes and fees on the phone, only the cost of equipment. Basically when it’s all said and done, your looking at 150-160 a month with 3 boxes, 1 box with recorder and router. That and they say no activation fee but when you call you get a different story, even with 810 credit. I agree the picture is better than cable but internet no faster. I pay half of what Fios wants for the same service and honestly the customer service with my cable company smokes Fios. Brighthouse out same day, Fios could be days. That and had to reset, unplug and call Fios once a week, boxes constantly went down. That and went from 7.99 a box to 11.99 increase, just showed on the bill one day. Bad experience with them, gave 30 notice and canceled.

linda January 17, 2014 at 1:40 pm

When I clicked on the link for the Triple play, the first year is $79.99, but the next two years are $99.99 each…not the $89.99 you mentioned.

Tim Vogel January 15, 2014 at 12:23 pm

Dave, these savings are for new customers! What about us existing customers??

Tom

Vincent January 10, 2014 at 11:32 am

I have triple play in my name, when I see a deal I cancel it and my wife orders the better deal in her name, the we switch back again. Works if you are out of the 24 month contract. Same channels, service etc. only cheaper and a Visa gift card also.

Chris M January 2, 2014 at 4:15 pm

It should be noted that existing customers are not able to receive the barrage of promotions that Verizon touts. You can upgrade as I did and save a nominal amount $5 dollars monthly with Triple Play FIOS but that is about it. So much for treating their longtime customers with offers. Even when I tried to negotiate I was given “this is the best offer we have line.”

Rich December 5, 2013 at 8:11 am

Question for George. Sounds like you went through what I am planning to try in 2 weeks when my contract expires. How long did you have to go without service to accomplish it last time? Did you actually have to call Verizon and cancel the service after the contract or did they just shut it off?

Vincent Venezia November 18, 2013 at 7:13 am

Verizon sale reps. simply don’t know full bundle services available!

George November 6, 2013 at 2:10 pm

Anyway that existing customers can get the new customer offers? I contacted my county cable commission but they really don’t get involved w/ how the cable companies market. Two years ago I was able to take advantage of Verizon’s holiday offers by cancelling and rejoining. It was a bit tricky keeping the same phone number but doable — there is some period (I forgot how long) that must elapse before the number is released and reissued. Might go done the same path again if I’m feeling it’s worth the hassle.

Steve_S November 2, 2013 at 7:29 pm

As a current FIOS customer, the only way I’ve been able to take advantage of Verizon “promotions” is by working through my county’s cable commission. When I call VZ directly, it’s and offshore phone-tree run-around; when I work with the county cable commission, it’s incredible — just putting it out there as another option — it can be tremendously frustrating.

Geoff October 30, 2013 at 5:03 pm

I am looking to cancel my Fios TV/Internet bundle, as I’ll be moving to a location where Comcast is the only provider. Unfortunately, this was sudden and I just (barely more than 30 days ago!) renewed my 2 year contract. Has anyone tried to upgrade their contract, which effectively re-starts the contract date – and then cancel within 30 days? This should work in theory, has anyone tried?

Al October 27, 2013 at 12:15 am

For the triple play $300 Gc promo, are you allowed to downgrade your TV service within the 2 year period? If yes, that’s the truly best offer since $78 – $10 downgrade gets you to $68 with less HD channels but you get a phone in addition. Wouldn’t this trump the double play package assuming one cancels exactly after 2 years?

E October 25, 2013 at 6:25 pm

Am I missing something, is there a special trick? Are all the promotions above for new customers only? I don’t want a prepaid card or anything, I just want to pay around $70/$80 for the double play. Right now, my bill is $142 (includes taxes/fees) for double play (prime) with the entertainment pack, cable card and a $5 bundle discount. Whenever I click on the promotions above, it takes me to my account where they offer me the double play bundle for $89.99 (price months 2-8= $99.99/mo) for a 2 year agreement. This is not a deal as I already pay $89.99 for the bundle off contract. How do I get the deals above? Any help is greatly appreciated.

JohnnyC October 12, 2013 at 8:36 pm

Comcast and Verizon both use unscrupulous business practices but they are monopolies so the can do what they do with little to no consequence. I was happy with RCN for a few years but moved to an area, which is like most places, where all I have to choose from is Verizon or Comcast. Yay !

Julie August 29, 2013 at 4:53 am

Having had service with Verizon on and off for a few years only because they are the only major provider for my location (tried the smaller providers and the service was always inconsistent), I’ve learned to always ask for a confirmation number for the call and the reps name. It doesn’t help much but it does give you leeway if something goes wrong. You can also ask for a recording of the phone call but the request needs to be made by mail and it takes a few weeks for them to send you a digital copy so I’ve resorted to recording the call myself and my god it has done wonders. A lot of the reps are only trained in the basics so they can’t be relied on to tell you the truth and like another commenter said they will say just about anything to make that commission.

What I hate most about Verizon is their ridiculous billing. The first month is always much more because they start the cycle two weeks after your first service date; a ploy to tack on more money.

jim August 16, 2013 at 11:27 pm

You need to add $20 per set top DVR per month. You also need to watch your bill like a hawk, because promos, taxes and other fees are constantly being added/removed. Their internet only pricing stinks, along with their customer service. Good luck ever getting anything removed that was added on. It will take you at least three billing cycles.

Got cable for internet only, gave up on the “lightning fast speed”. I stream netflix and others just fine all for just $40/month. Not set top boxes to rent and I swear Netflix 1080p quality is better than most of the over compressed HD channels on FIOS. Had them both for awhile and could compare back to back.

steve August 9, 2013 at 10:06 am

Verizon exhausts you in order to increase your monthly plan from the special offer prices indicated. Moreover, they change pricing and don’t tell you in advance but for some mention in the fine print of their monthly billing. Verizon is frustrating to deal with!

MoneyNing August 6, 2013 at 4:26 pm

You’re right Tamara,

I updated the site because the old paragraph included a $5 off code that’s no longer valid. $77.49 is the current pricing and remember the bill total will include tax as well.

tamara lynas August 6, 2013 at 1:06 pm

In that latest promotion you list Verizons triple play for 89.99 with a $300 Amazon or Visa gift card, with a 24 month contract. You list the total cost of the monthly service ends up totaling $72.49. First of all, I read your information very carefully and although you say it totals $72.49, the math says otherwise. It’s $77.49. You seem to reach this number by mentioning $89.99 per month minus $5 minus $12.50 ($300 prepaid card divided by 24 months). Whats’ the $5.00 per month? Where does THAT come from? I’ve looked at the promotion on the website. That isn’t in there anywhere and you don’t explain what that is. I don’t see that math.

Sonn July 2, 2013 at 10:44 am

I’ve had FIOS for over 2 years now, and love the internet speed and uptime.
However, billing was a main issue for me. Over the two years my promotional discounts were taken prior to it’s expiration. I called customer support multiple times, due to inconsistent billings.
Also, Lock-in pricing doesn’t mean that your hardware cost will never go up. My digital adapters went from $2.99 to a whooping $5.99 almost doubled.
And the HD set top box went from $8.99 to $11.99, both of boxes rental cost nearly double during my 2 year contract. Thank goodness I didn’t rent the DVR, that’s running for $20 a month. If you do decide to go with Verizon, make sure you keep a close watch over the billing.

Also, that Triple play package +$300 gift car deal above is ONLY for NEW CUSTOMERS. Us loyal subscribers ‘might’ get a chance to a $50 gift card if you renew your service. And even that is a coin toss, with the word and phone calls games.

After all said and done, great TV, Internet, but lack a lot of customer care. This is just my personal experience, 2 other office co-workers had similar experiences.
Right now, no perky package deals or bonus deals for current subscribers, I don’t see any incentive to stay with Verizon.

Jessica lozada June 25, 2013 at 11:06 am

I am currently experiencing difficulty with customer service. I’ve been a loyal customer for over 3 years. I moved about a year ago and had to switch my services. While on the phone with a representative I was told I had to “renew” my contract and I was going to be get a new acct #. I was told I qualified for an America Express $50 Visa card but had to have my services for over 90 days (3 months). I called about two months later and was told I can’t qualified because it hasn’t been 90 days. So of course I didn’t think anything of it.

Recently I contacted Verizon AGAIN to ask about my visa card and was told there were no such promotion on my account. They asked for a confirmation email which I don’t understand. Why would they make you feel like a liar and ask for all sorts of information when their job is to put everything in the system? According to the billing department I never made a call regarding anything about a promotion. I’m so highly upset that I’m thinking of going to Time Warner cable once my contract is done. They play too many games and add prices to your bill without notifying you. So basically You get jerked without the proper info smfh!!

Lora June 1, 2013 at 8:32 pm

I have the same comments as Julian, Denise & Ellery. I was told a certain price, sounded great. I was suppose to get what I ordered on my e-mail. I got my first bill and when the price was not I was quoted & I asked about past promos I was told they didn’t have access to look at past promos. I told her I never got the confirmation to my e-mail that I was quoted. She read my e-mail address back to me and it was wrong-no shit so I have no proof of the price I was quoted. I am waiting for TWC to come to my area and I will switch. In a heart beat.

Fitz May 26, 2013 at 11:23 am

Easy question. I have had Verizon Triple Play for MANY years and I pay $132 with no extra sports, extra movies etc. Do I have to stop – discontinue their service for awhile to get the prices in specials they offer?

Val@mobile May 19, 2013 at 8:55 am

Just signed for Verizon Triple Play – awesome deal! Thank for a great info.

Reb May 10, 2013 at 9:01 am

Verizon’s latest tactic is that the customer has to pay for the battery if it no longer works. I’ve only had the service for 2 years (initial agreement just ended) and the battery has worked off and on. They’ve been out to “service” it but you can’t tell if it was fixed until the power goes off again and it starts beeping. The battery allows for you to use the phone in case of a power outage – not that big a deal since we use cell phones mostly anyway. I got an email from Verizon saying that my battery needed to be replaced. When I called they said I could purchase one and then they would come and install it or they would order it but they would charge me for the battery and shipping. AND that their service techs don’t carry one on the truck because it’s the size of a car battery (what? – my car carries a car battery!) Just one more tactic of Verizon to get more money from their customers.

Ellery Davies May 2, 2013 at 2:27 pm

In response to Wilson: Having proof of a prior promotion won’t help you argue with Verizon. Even with the emails and confirmation numbers, supervisors will tell you that the offer was made in error — or that you are mistaken — or that the Verizon representative who made the offer did so without authority.

Believe It! I have been on hold more than 100 times, had dozens of retroactive credits applied to my bill and have received written apologies from VPs. Even after Verizon claims that the problem is fixed (permanently!), another representative claims that I am not subscribed to an offer that was confirmed by 11 other representatives (each one of them also didn’t believe it when first contacted).

In short, Verizon has the best TV, Internet and Wireless service. The only thing that they lack is any semblance of customer service. Their billing systems are messed up and their record keeping is abominable.

Let’s just say that I am in a Love/Hate relationship with Verizon.

Wilson April 30, 2013 at 3:51 pm

In May 2012, I re-upped my Verizon FIOS bundle and was offered a $350 Visa gift card over the phone. I call every other month for the past year. This is clearly a deceptive sales tactic. Why? How do I get what was promised to me?

Julian April 29, 2013 at 12:09 pm

Be very careful when dealing with Fios customer service by phone. They are notorious for lying to people about the discount you will receive (simply to get a sales commission presumably). Make sure they send you a price verification email before you agree to any contract.

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