As I mentioned before, the OptionsHouse platform is going to work very well, along with the great commission stucture, now with the customer support I think this brokerage is a very good option for investors.

Again, Thank you Mr. Ruhana for your time and attention.

Luke Cole

I’m very sorry this happened to your account. I just want you to know I
forwarded your comments to OptionsHouse CEO George Ruhana, and he is
interested in speaking with you directly so we may figure out a way to
remedy your situation.

Thanks so much for sharing your experience. Please reach out as soon as
possible to spaul[at]peak6[dot]com.

Shannon Paul
Community Manager
PEAK6 Online, parent company of OptionsHouse

hmm, thats very odd, maybe I just caught a customer service rep on a bad day… It’s too bad, like I said they completely cancelled my account without hesitation. I really wish I could trade with OH, it would save me alot of money compared to optionsxpress.

I have had the opposite experience. OX did not give me level 5 trading privilege,but OH did right away. You have to mention that you will be usisng the account for speculation on the application. I originally did not mention this and did not get the privileges.When I called customer service,they told methis and asked me to send an email mentioning that I will be using the account for speculation.Then I got approved.

Ravi

Give it a few more weeks or start trading actively and that feeling will soon go away.

The OptionsHouse layout impressed me, I liked how the options pricing guide was laid out with both calls/puts and for every month on one single screen, also you can trade directly from that screen. Very nice.

Now for my experience with OptionsHouse..

I opened a margin account with them 1 month ago with $3,000 to get a feel for the trading platform. On the application to open the account, it specifically asks what you
are going to trade, I put spreads/credit spreads, however when I got my account
cleared and funded I went to make my first trade and a error box came up and said my
account is not allowed to trade at that trading level. Keep in mind I have been trading options, spreads, credit spreads for years with OX. I then presented my case to their team for account approval and they said they would NOT upgrade my account trading level to trade a credit spread and that I could re-apply in 90 days. So now at this point, I was getting a little anxious and I sent a message to their customer service team and said basically this is what happened, I am very disappointed and this is what I want Ect…if I cannot get access to trade a protected spread with limited risk I need to cancel my account. I waited a few days for them to respond back to me and they never did, I just checked my bank account and they direct deposited all my money back to my bank account and that was it…there was no, we are sorry blah blah blah, nothing! I guess they do not like business and making money, now I understand $3k is not a whole lot of money however there would have been a lot more in there within the year. I would not recommend OptionsHouse to anyone due to their customer service.

If someone has some insight about my experience and has an explanation why I was treated the way I was, that would be great. My OptionsXpress account allows me to trade credit spreads, iron condors, Ect… I guess I will put some money back with them…however I wish their rates would go down.

Ex. I had a 0.03 buy and 0.0398 sell in an OTC stock. At the end of the transaction this OTC stock had a 7.54% increase in profit.

Optionhouse only showed a 0.03 open and 0.03 closed account summary.
It appears like Optionhouse is showing a -% activity (including fees).

In any case I bought in low and sold high but somewhere, somehow, I am missing more than the brokerage, and misc. fees. ($500 worth)

Ex. I started with $12,291.16 and put a $1,500 buy trade @ 0.03. Minus the broker and misc fees, I should of had roughly a 7.54% increase in activity. My final account balance is now $11,785.26. Not sure where it all went to. Further more I could not find my confirmations and account statements anywhere to verify expenses.

Because of that I had to approximate these figures. I know for fact I made a profit above and beyond the fees when I closed. As I watched a Level II OTC quote chart in real time before and after that trade.

My Optionhouse account summary shows that I made profit somehow. This would not be a very comforting platform to switch to, from another broker account in light of this. In defense they claim that trading may not accurately reflect the actual market in trades. (But is this virtual or real?)

In the meantime I would still like to find out where the missing $500 went and how to find my confirmations and account statements to verify this.