Comments on: Ally Bank Review w. 800+ User Reviews

By: THE FIREMAN

THE FIREMAN — Wed, 01 Feb 2012 00:27:30 +0000

I have been with Ally since it was GMAC Bank. I have been extremely happy with them and glad to be one of their customers. I have never had an issue with them myself and I tend to think that many problems people have had, they caused themselves. Of course not all of them, but many. Heck nothing is perfect, if it was, there wouldn’t be erasers on pencils or a delete button on your keyboard when auto-correct fails, hmmmmm….

By: Patrick

Patrick — Sun, 25 Dec 2011 02:30:32 +0000

I have just recently opened (2) CD’s with Ally and it was a very good experience. The customer service rep that I talked with on the phone was professional and she made sure she was talking with me by checking all my security questions. I was leary of Ally at first thinking how can a bank have such high interest rates while every other bank’s rates aren’t even in the same universe. I’ve already accrued more interst in 2 weeks then all of last year with another bank. I will most likely open a savings account with them soon.

By: Corey Chambers

Corey Chambers — Wed, 21 Dec 2011 19:07:26 +0000

Ally Bank is by far the worst banking experience in my life. Ally’s fraud department unleashes a torrent of early morning calls from untrained, unprofessional thugs who are supposed to be checking unusual transactions. Instead, they come across much more like a boiler room of con artists turned bill collectors. The fraud department that is calling clients all day is neither trained in customer service, nor security. Besides the most abusive language that I’ve ever heard from a bank, they gave out my checking balance to a caller without checking the identity, and then closed my account based on a phone call also without checking identity. I could not believe that it was a bank that I was dealing with. Ally’s fraud department caused me to feel that not only was my money threatened, but my life as well. Truly dysfunctional at best and perhaps one of the worst operated companies in the world.

By: Shelly

Shelly — Sat, 10 Dec 2011 04:07:18 +0000

I have been an Ally Bank customer for a while now and I love them. Now with the ability to scan a check and send it in to make a deposit and you don’t have to wait on the mail – I love them. I have not had any issues and they are very friendly when I have any questions. I actually just had to dispute a charge today from a company that keeps charging me and they were more than helpful. It took a while to get all of the information gathered with them to do this but I previously worked for US Bank and know it takes just as long through them to do this. I would say don’t reconsider. It has been a wonderful option for my family thus far!

By: CD Scranton

CD Scranton — Thu, 08 Dec 2011 00:27:14 +0000

Wow! SO surprised to see some of the negative comments about Ally on here. I assume as in most cases in life that some people WILL come across a negative experience. This however has NOT been the case with my own personal experiences in dealing with Ally Bank as a “new” customer for the past 90+ days.

I chose to open a free online savings – no minimum balance savings acct with Ally after doing a simple Google search for “best free online banks” which narrowed my search down to finding an online bank that would NOT require a significant initial deposit. As a matter of fact, I opened my acct with no reqd deposit. I chose to apply for the acct online but since have had the majority of my communication w/Ally via phone. (@Jay if you visit the Ally.com websitte they show several contact numbers for them. I believe the call center is in Oregon but the two addresses I have for them are 1 in Philadelphia, PA and one in Horsham, PA)

I cannot HONESTLY more avidly express my personal recomendation for this bank and their high level of customer support personnel. I am NOT an employee of ANY bank or ad service…simply a disabled single mom who is slowly trying to regain my “footing” financially after waiting 6+ years for my social security to finally be approved.

They are JUST offering some new feature which enables you to access your funds – honestly I can’t recall the name…but it would allow me to transfer funds via e-mail believe it or not, which would have gotten my funds to a friend who needed some help about 2 days faster than an acct transfer. I wish I had fast access to the new info maybe David will post about that service for you all to read.

Sorry to ramble on, I was curious to read the Ally review and wanted to share my personal experience. I’m so glad that DAVID(moneyning) shared my enthusiasm.

By: Charlotte Rogers

Charlotte Rogers — Tue, 06 Dec 2011 15:29:19 +0000

I signed up for automatic payments and they took one out when due and took another one 2 days later. They informed me that they would not be able to send a check for 10 days. Go figure !!! It came out so easy but I wont get it back for awhile.Its Christmas time and I really needed the money, but they would not help at all. Plus I got an overdraft fee from my bank. They were kind enough to wave that, being I never go over what I have in my checking account. As soon as the hoildays are over I,ll be finding a new bank, and dont recommend Ally to anyone. And come to find out, I wasnt even talking to anyone in this country.

By: JAG

JAG — Wed, 09 Nov 2011 23:22:41 +0000

Has anyone got a USA contact number or email for ally in the auto financing dept, I have been directed to India for hours on end with false promises for the last three months getting nowhere. the only way i can see at the moment to get their attention is to suspend my auto payments Any help would be very appreaceated

By: David

David — Sun, 09 Oct 2011 23:25:59 +0000

The problem is all customer service is outsourced from the Philipines and they just read your response off a list of possible answers. They have terrible customer service ands they ruined my perfect credit, run, pay it off and run before they destroy you too.

By: David

David — Sun, 09 Oct 2011 23:19:35 +0000

Be careful with Ally auto loans. I bought a Jeep in Feb 2010 when it was GMAC. I made every payment on time. In May of 2011 I decided to put the payments on auto pay. They didn’t take the money out of my checking account until June 6th, making my payment late. We were in escrow, so there was alot other stuff going on. On July 28th I got a telephone call that I had not made my June and July payment. After going through 2 or 3 customer Reps from the call center in the Philipines (outsourced) I finally
got a hold of someone that could help me. We compared numbers and found out that had ommited they last 3 digits of my checking account, that was after they had already debited my account once. They would not take responsibility for their own error. I straightened it out and got it back on auto pay. Now in October I got the same phonecall for August and September after they had the correct info in July. I had a 800 credit score and now I can’t even get a Sears card to by a washer and dryer. They ruined my credit, locked my online access and will not stake responsibility again. I am paying it off through my credit union starting legal action. If anybody else has had a similar experience, email me @

By: Eliz

Eliz — Sat, 01 Oct 2011 14:30:58 +0000

My husband and I opened a CD with ALLY which matures 10/19/11. I called 3 days ago to see how I can add to it at maturity and no one seems to be able to locate my CD. It has been turned over to the fraud department, but no one will tell me why. Has anyone ever heard of this happening? I’m worried sick.