Coca Cola vs TD Ameritrade - Company Efficiencies
If this is your first time visiting, check out the story behind this blog. Otherwise, please join the others by subscribing to my RSS feed or get updates via email so you don't miss any personal finance articles!
Coca Cola’s Coupon:

I got this through mycokerewards.com. In fact, these were redeemed on 6/28/2007 through online coupon codes I found 2 weeks ago.
Turnaround time: 9 days.
TD Ameritrade’s Free Copy of Microsoft Money

Part of the reason why I helped my fiancee sign up for her Roth IRA account through TD Ameritrade was because of the free Microsoft Money offer. This was back in April and I actually complained about the fact that it never showed up last month here. After numerous emails/phone calls and multiple broken promises that it has already been shipped and should have arrived, it is finally here.
Turn around time (from April 14): 84 days (they promised it will come 42-56 days from signup)
Thoughts
This definitely shows how management of the two companies’ attitude towards their customers. While Coca Cola gives their customers responsive service because it is well deserved, TD Ameritrade thinks customers should be grateful to use their service! I don’t want to give the brokerage company anymore bad publicity but let me just say that the whole experience of many, many phone calls and emails were very frustrating.
The end result: I am going to look for ways to transfer money from TD Ameritrade to another brokerage account. Sorry, but I am afraid of my money in the hands of a company that does not care about its customers.
Useful Links:
Debt should be avoided at all costs. Debt Free are a company who are leading IVA providers. Other debt solutions are also available.
If you enjoyed this post, make sure you subscribe to my RSS feed!
3 Responses to “Coca Cola vs TD Ameritrade - Company Efficiencies”
Leave a Reply
Pingbacks/Trackbacks
-
18th Carnival of Money Stories! on July 15th, 2007 at 10:25 pm Says:
[...] David of MoneyNing discusses his views of customer service with Coca Cola vs TD Ameritrade - Company Efficiencies. [...]



May I suggest Vanguard? Low fees, wide selection, easy-to-navigate website, etc.
Yup TD Ameritrade is just no good, but vanguard is really a place to buy funds while TD Ameritrade is a e-broker where I can buy funds/stocks etc.