Comments on: How to Dispute Unreasonable Charges on Your Bills

By: CD Rates

CD Rates — Tue, 26 May 2009 13:40:07 +0000

Using email is a good idea and hadn’t really thought of it. We tend to want things fixed now, and email takes longer.

I also wonder if you go the phone route, if they would send an email verifying the info you were asking about.

cd :O)

By: Rajeev SIngh

Rajeev SIngh — Mon, 25 May 2009 16:24:50 +0000

I do think that the steps mentioned in the psot will actually help in solving the problem, but, at times we might have to do more than this to get our way .. then we you must try lodging a complaint to consumer courts, moving ombudsman and finally taking the help of media … It really helps…

By: Nandan

Nandan — Sat, 23 May 2009 06:39:25 +0000

I’ve had a very bad experience with AT&T once when I was trying to get my wife’s account switched over from another family plan to mine – they essentially removed it from the original one and then said they couldn’t add it to mine as is (due to some zonal issues) – but the frustrating thing there was that the first rep removed it from the original plan and then passed it over to some other department to add it to my plan – and guess what – that department claimed she was never a part of any family plan and that they cannot add it to mine! And there were lot of other issues in the process such as losing all rollover minutes although I had confirmed with two separate reps that they would not be affected.

Anyways after a week of extremely annoying phone calls and some after receiving the next bill it was sorted out, but since then whenever I have to check something explicit like expiration of contract, I always choose the email route rather ask the rep on phone as then I have somewhat of a documented evidence rather than just a name.

By: Ryan @ SpendOnLife

Ryan @ SpendOnLife — Wed, 20 May 2009 22:46:56 +0000

Money Beagle,

I have also had good luck with Sprint Customer service, but not on the phone. Sprint is all over Twitter, has good IM CSRs, but I always try to just walk in the store. I know face to face is old fashion but they have always resolved any problem and you only have to explain it once.

By: Erica Douglass

Erica Douglass — Wed, 20 May 2009 19:59:56 +0000

Yuck. I had to deal with something like that with Comcast recently. They charged me $50 for “unreturned equipment.” I called them and asked what that was about, and they said for a digital converter box that I had before I switched to Limited Basic. Only problem is I’ve never had a converter box — I started out with a TiVo when I signed up with them.

I just kept calmly repeating this to the rep, who finally got a supervisor on and got the charge waived, then faxed my local office to make sure they didn’t hassle me.

Not sure this is the end of it, but I won’t hesitate to call back. One cool thing about Comcast is @comcastcares on Twitter — if Comcast gives you any crap, just @comcastcares your problem and Frank (the guy on the other end of the Twitter account) will properly escalate it. Neat stuff!

-Erica

By: MoneyNing

MoneyNing — Wed, 20 May 2009 16:53:02 +0000

It’s glad to hear about good customer support experiences since they are so hard to come by. I wish companies would learn that they actually lose customers if people have bad experiences over the phone.

By: MoneyNing

MoneyNing — Wed, 20 May 2009 16:51:32 +0000

She wasn’t polite at all and I’m pretty sure I heard someone pick up and just hung up but since I have no proof, I didn’t file a compliant.

Sorry to hear about the charges, and I too think that most people usually give up.

I once had a doctor call me a year later telling me that I owe $100 on a flu shot that wasn’t covered. I did pay since he mentioned that I took one because I said I went on a trip but I sure don’t remember whether I got the shot or not.

By: MoneyNing

MoneyNing — Wed, 20 May 2009 16:48:46 +0000

My experience with AT&T actually wasn’t that bad until this time where it took much more effort to cancel my plan than I would’ve liked.

The cell phone reception does suck where I live, but overall, everything was okay.

By: Craig

Craig — Wed, 20 May 2009 16:13:59 +0000

You would think att would have better customer service but they don’t. I get intimidated sometimes and frustrated easily if I hear no a few times, I agree the persistence pays off. It’s nice to no you new you had a legit reason.

By: Roxy

Roxy — Wed, 20 May 2009 15:21:47 +0000

I had a similar problem when I switched from getting prescriptions in person to getting them by mail. It should have saved me money, but I unfortunately had one script to pick up before the mail order would arrive. I asked if it was ok and the representative said sure.

Unfortunately I was charged full price. When I called to complain they told me it’s because I switched before I paid for the script. I didn’t know how to argue it. Even the manager told me “the rep shouldn’t have said that.” It was only $20, but come on… that’s about 5 starbucks lattes.