Comments on: Money Mailbox Friday – Letter from the Citations Department http://moneyning.com/money-mailbox/letter-from-the-citations-department/ A personal finance blog where we share insights on carefully saving money, investing, early retirement, mortgages, stocks because the little things matter in achieving financial freedom! Sat, 21 Nov 2009 08:01:45 -0800 http://wordpress.org/?v=2.8.6 hourly 1 By: MoneyNing http://moneyning.com/money-mailbox/letter-from-the-citations-department/comment-page-1/#comment-13694 MoneyNing Thu, 12 Feb 2009 22:38:22 +0000 http://moneyning.com/?p=1185#comment-13694 Thanks Jules, I called and on to calling the Illinois Tollway since they said they transferred it. The number (for those that need it) is: 1-800-824-7277 Thanks Jules,

I called and on to calling the Illinois Tollway since they said they transferred it.

The number (for those that need it) is:
1-800-824-7277

]]> By: Jules @ Lovely Las Vegas http://moneyning.com/money-mailbox/letter-from-the-citations-department/comment-page-1/#comment-13692 Jules @ Lovely Las Vegas Thu, 12 Feb 2009 22:00:06 +0000 http://moneyning.com/?p=1185#comment-13692 The contact information for Alamo Citations Department: Phone 1.800.859.4140 Fax: 1.918.401.8111 Email: citations@vanguardcard.com I would recommend calling, though. Even though the wait was long for me, I think it is easier to ask for and be granted a fee waiver over the phone. Probably via email they will just say the fee is policy and procedure and related to the contract. On the phone, especially if you are nice but express your frustration because you can't imagine missing a toll, they will want to keep you as a satisfied customer. Now if we could only resolve what ever is going down with the Chicago Tolls so no one else has to deal with this craziness! Hehe. The contact information for Alamo Citations Department:

Phone 1.800.859.4140
Fax: 1.918.401.8111
Email: citations@vanguardcard.com

I would recommend calling, though. Even though the wait was long for me, I think it is easier to ask for and be granted a fee waiver over the phone. Probably via email they will just say the fee is policy and procedure and related to the contract. On the phone, especially if you are nice but express your frustration because you can’t imagine missing a toll, they will want to keep you as a satisfied customer.

Now if we could only resolve what ever is going down with the Chicago Tolls so no one else has to deal with this craziness! Hehe.

]]> By: MoneyNing http://moneyning.com/money-mailbox/letter-from-the-citations-department/comment-page-1/#comment-13691 MoneyNing Thu, 12 Feb 2009 21:46:06 +0000 http://moneyning.com/?p=1185#comment-13691 Jules: Good for you! I'm glad you called them. Now I don't even know what's happening with mine :) What's the number to call so I (and others) will know when they visit the page? Jules: Good for you! I’m glad you called them. Now I don’t even know what’s happening with mine :) What’s the number to call so I (and others) will know when they visit the page?

]]> By: Jules @ Lovely Las Vegas http://moneyning.com/money-mailbox/letter-from-the-citations-department/comment-page-1/#comment-13690 Jules @ Lovely Las Vegas Thu, 12 Feb 2009 21:41:37 +0000 http://moneyning.com/?p=1185#comment-13690 I got it waived, too : ). Apparently, they said there are certain tolls in Chicago that require you to get off the freeway to pay the toll and then you get back on to continue your trip. They are not well marked so many people neglect to follow the toll route because it doesn't really make sense or doesn't seem applicable since you want to be on the freeway (why would you get off your route?). Our "violation" occurred 45 minutes after we got the vehicle, so maybe it was something like that -- since I definitely know we pay every toll we come to and wait for the green light. I'm pretty cautious about that! With 5 days renting a car, we didn't incur any other toll violations, so it must be something crazy like that. I got it waived, too : ). Apparently, they said there are certain tolls in Chicago that require you to get off the freeway to pay the toll and then you get back on to continue your trip. They are not well marked so many people neglect to follow the toll route because it doesn’t really make sense or doesn’t seem applicable since you want to be on the freeway (why would you get off your route?).

Our “violation” occurred 45 minutes after we got the vehicle, so maybe it was something like that — since I definitely know we pay every toll we come to and wait for the green light. I’m pretty cautious about that! With 5 days renting a car, we didn’t incur any other toll violations, so it must be something crazy like that.

]]> By: Jules @ Lovely Las Vegas http://moneyning.com/money-mailbox/letter-from-the-citations-department/comment-page-1/#comment-13568 Jules @ Lovely Las Vegas Sun, 08 Feb 2009 00:38:41 +0000 http://moneyning.com/?p=1185#comment-13568 MoneyNing: Did you ever get the letter from the government agency regarding this? I just received a notice from Alamo today regarding the same thing ... they want to charge $15 for an "unpaided" toll in Chicago, Illinois as well. I was there back in 2007 (over 1.5 years ago!) and so I think this is from that time. But I consider myself a cautious driver. And I know I won't just drive through the toll, either. So I guess maybe it is the green light thing? But that, too, is odd, because I am aware of such stuff. So I should call Alamo directly? MoneyNing: Did you ever get the letter from the government agency regarding this?

I just received a notice from Alamo today regarding the same thing … they want to charge $15 for an “unpaided” toll in Chicago, Illinois as well. I was there back in 2007 (over 1.5 years ago!) and so I think this is from that time. But I consider myself a cautious driver. And I know I won’t just drive through the toll, either. So I guess maybe it is the green light thing? But that, too, is odd, because I am aware of such stuff.

So I should call Alamo directly?

]]> By: danandmarsh http://moneyning.com/money-mailbox/letter-from-the-citations-department/comment-page-1/#comment-8911 danandmarsh Sat, 23 Aug 2008 18:20:48 +0000 http://moneyning.com/?p=1185#comment-8911 Grrrrr! Huh? Can't wait to hear what the charge is! Yeah that's probably what you did, was take off before the green light came on! Make sure you let us know when ya get it. I am anixous to find out the charge. Lesson learned! Grrrrr! Huh? Can’t wait to hear what the charge is! Yeah that’s probably what you did, was take off before the green light came on! Make sure you let us know when ya get it. I am anixous to find out the charge.

Lesson learned!

]]> By: MoneyNing http://moneyning.com/money-mailbox/letter-from-the-citations-department/comment-page-1/#comment-8910 MoneyNing Sat, 23 Aug 2008 18:03:07 +0000 http://moneyning.com/?p=1185#comment-8910 Joe: I hope so too! No Debt Plan: I will keep everyone updated! JB: Wow $80... I certainly don't look forward to that but I also want to get the receipt quickly and get this resolved soon. Joe: I hope so too!

No Debt Plan: I will keep everyone updated!

JB: Wow $80… I certainly don’t look forward to that but I also want to get the receipt quickly and get this resolved soon.

]]> By: marci http://moneyning.com/money-mailbox/letter-from-the-citations-department/comment-page-1/#comment-8906 marci Sat, 23 Aug 2008 17:31:04 +0000 http://moneyning.com/?p=1185#comment-8906 It slows down things, but you can always ask for a receipt also :) It slows down things, but you can always ask for a receipt also :)

]]> By: JB http://moneyning.com/money-mailbox/letter-from-the-citations-department/comment-page-1/#comment-8905 JB Sat, 23 Aug 2008 16:03:59 +0000 http://moneyning.com/?p=1185#comment-8905 I had a friend experience this recently. His fee was around $80. In Chicago it's real easy to go around with traffic through the quick pass or whatever it's called. I had a friend experience this recently. His fee was around $80. In Chicago it’s real easy to go around with traffic through the quick pass or whatever it’s called.

]]> By: No Debt Plan http://moneyning.com/money-mailbox/letter-from-the-citations-department/comment-page-1/#comment-8877 No Debt Plan Sat, 23 Aug 2008 01:47:25 +0000 http://moneyning.com/?p=1185#comment-8877 Interesting... sucks, but I would be interested to find out what the fee is. Interesting… sucks, but I would be interested to find out what the fee is.

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