Comments on: Money Mailbox Friday – Letter from the Citations Department

By: Rod

Rod — Sun, 18 Jul 2010 14:14:15 +0000

Yep, the scam keeps rolling on. Chicago out of O’Hare. I wonder if I can find the website for Attorney General Lisa Madigan to investigate them.

Has anyone contested the service charge to their credit card?

By: Terry Webster

Terry Webster — Wed, 24 Feb 2010 21:38:48 +0000

I just talked to Alamo yesterday. I had used my E-ZPass and it showed up on the report that I did pay the toll. It had the date and time to verify. I talked to Kevin. Very rude and sassy. I asked if they would pay me the admin fee because I had to get the report to prove I paid. No and if the call was going to go this way the charge may show up on my charge card. He gave me an address to write to. 8421 St John Industrial Dr. St Louis Missouri 63114
I have a feeling they are making a lot of money on this scam. He didn’t want to see my report to prove I paid it. The number I called was 1 800 935-0112. Good luck..

By: Bill

Bill — Sat, 06 Feb 2010 19:07:54 +0000

I got a notice that I had missed a $1.25 toll in Florida. I have a Florida Sunpass unit that I had in the car. Sometimes the booth doesn’t read the signal correctly so doesn’t deduct the toll. You only slow to 25 going through the toll gate with these things so you’re out the other side before you realize there’s a problem.

It’s impossible to get through on their 800 number, always get the message that they are swamped, call back. They don’t give an e mail address. I’m just going to reject the charge when they try to post it to my charge card account.

I’m certainly not going to pay a $10 fee because the Sunpass toll reader didn’t work at one toll station. (It worked at all the others.)

By: Gilberto

Gilberto — Thu, 04 Feb 2010 11:46:06 +0000

Please, anyone there could inform me the Citations Department ALAMO correct e-mail address. This e-mail “citations@vanguardcard.com” did not work.

By: MoneyNing

MoneyNing — Thu, 12 Feb 2009 22:38:22 +0000

Thanks Jules,

I called and on to calling the Illinois Tollway since they said they transferred it.

The number (for those that need it) is:
1-800-824-7277

By: Jules @ Lovely Las Vegas

Jules @ Lovely Las Vegas — Thu, 12 Feb 2009 22:00:06 +0000

The contact information for Alamo Citations Department:

Phone 1.800.859.4140
Fax: 1.918.401.8111
Email: citations@vanguardcard.com

I would recommend calling, though. Even though the wait was long for me, I think it is easier to ask for and be granted a fee waiver over the phone. Probably via email they will just say the fee is policy and procedure and related to the contract. On the phone, especially if you are nice but express your frustration because you can’t imagine missing a toll, they will want to keep you as a satisfied customer.

Now if we could only resolve what ever is going down with the Chicago Tolls so no one else has to deal with this craziness. Hehe.

By: MoneyNing

MoneyNing — Thu, 12 Feb 2009 21:46:06 +0000

Jules: Good for you. I’m glad you called them. Now I don’t even know what’s happening with mine What’s the number to call so I (and others) will know when they visit the page?

By: Jules @ Lovely Las Vegas

Jules @ Lovely Las Vegas — Thu, 12 Feb 2009 21:41:37 +0000

I got it waived, too : ). Apparently, they said there are certain tolls in Chicago that require you to get off the freeway to pay the toll and then you get back on to continue your trip. They are not well marked so many people neglect to follow the toll route because it doesn’t really make sense or doesn’t seem applicable since you want to be on the freeway (why would you get off your route?).

Our “violation” occurred 45 minutes after we got the vehicle, so maybe it was something like that — since I definitely know we pay every toll we come to and wait for the green light. I’m pretty cautious about that. With 5 days renting a car, we didn’t incur any other toll violations, so it must be something crazy like that.

By: Jules @ Lovely Las Vegas

Jules @ Lovely Las Vegas — Sat, 07 Feb 2009 23:38:41 +0000

MoneyNing: Did you ever get the letter from the government agency regarding this?

I just received a notice from Alamo today regarding the same thing … they want to charge $15 for an “unpaided” toll in Chicago, Illinois as well. I was there back in 2007 (over 1.5 years ago.) and so I think this is from that time. But I consider myself a cautious driver. And I know I won’t just drive through the toll, either. So I guess maybe it is the green light thing? But that, too, is odd, because I am aware of such stuff.

So I should call Alamo directly?

By: danandmarsh

danandmarsh — Sat, 23 Aug 2008 18:20:48 +0000

Grrrrr. Huh? Can’t wait to hear what the charge is. Yeah that’s probably what you did, was take off before the green light came on. Make sure you let us know when ya get it. I am anixous to find out the charge.

Lesson learned.