Comments on: Saying Yes to Up-Sell is Saying No to Being Frugal http://moneyning.com/frugality/saying-yes-to-up-sell-is-saying-no-to-being-frugal/ A personal finance blog where we share insights on carefully saving money, investing, frugal living, coupons, promo codes because the little things matter in achieving financial freedom! Wed, 23 May 2012 15:49:04 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Tom B. http://moneyning.com/frugality/saying-yes-to-up-sell-is-saying-no-to-being-frugal/comment-page-1/#comment-53157 Tom B. Sun, 09 Oct 2011 02:46:15 +0000 http://moneyning.com/?p=1079#comment-53157 My favorite thing to say to anybody that tries to upsell me anything is "it's free right" and when they say "no".... I say "oh no thanks, I am trying to cut back". They always laugh, but as we know I am laughing all the way to the bank!!!! My favorite thing to say to anybody that tries to upsell me anything is “it’s free right” and when they say “no”…. I say “oh no thanks, I am trying to cut back”. They always laugh, but as we know I am laughing all the way to the bank!!!!

]]> By: Learned the Hard Way http://moneyning.com/frugality/saying-yes-to-up-sell-is-saying-no-to-being-frugal/comment-page-1/#comment-42563 Learned the Hard Way Thu, 21 Apr 2011 22:49:13 +0000 http://moneyning.com/?p=1079#comment-42563 Buyer Beware: There are other up-sell tactics out there (typically by fast-food chains) that everyone should be aware of also. For example, for many in the fast-food industry today, the "meal" price includes the sandwich/burger, and the SMALL drink and SMALL fries. When viewing the menu board, you get the impression that you're still getting a decently priced meal. However, upon ordering, the first thing they ask is whether you want the medium or large size combo meal. They don't mention that either of those choices are both up-sized costs...so you have to think fast to say NO, I want the meal size that you have listed for $XX. Buyer Beware: There are other up-sell tactics out there (typically by fast-food chains) that everyone should be aware of also. For example, for many in the fast-food industry today, the “meal” price includes the sandwich/burger, and the SMALL drink and SMALL fries. When viewing the menu board, you get the impression that you’re still getting a decently priced meal. However, upon ordering, the first thing they ask is whether you want the medium or large size combo meal. They don’t mention that either of those choices are both up-sized costs…so you have to think fast to say NO, I want the meal size that you have listed for $XX.

]]> By: Steve in W MA http://moneyning.com/frugality/saying-yes-to-up-sell-is-saying-no-to-being-frugal/comment-page-1/#comment-42299 Steve in W MA Sat, 16 Apr 2011 16:38:08 +0000 http://moneyning.com/?p=1079#comment-42299 With rebates, you need to have a deal with yourself that if you get a rebate item, you have to prepare the rebate mailing once you get home and mail it the next day. No putting it off. Having mailing materials (stamps and envelopes) in the kitchen or readily at hand is vital for getting those rebate coupons sent off. With rebates, you need to have a deal with yourself that if you get a rebate item, you have to prepare the rebate mailing once you get home and mail it the next day. No putting it off. Having mailing materials (stamps and envelopes) in the kitchen or readily at hand is vital for getting those rebate coupons sent off.

]]> By: Robyn http://moneyning.com/frugality/saying-yes-to-up-sell-is-saying-no-to-being-frugal/comment-page-1/#comment-42298 Robyn Sat, 16 Apr 2011 16:34:54 +0000 http://moneyning.com/?p=1079#comment-42298 Well said Kay. Raj's advice was true, but his tone was judgmental, and you pegged it. Well said Kay. Raj’s advice was true, but his tone was judgmental, and you pegged it.

]]> By: AJ http://moneyning.com/frugality/saying-yes-to-up-sell-is-saying-no-to-being-frugal/comment-page-1/#comment-41959 AJ Sat, 09 Apr 2011 06:40:50 +0000 http://moneyning.com/?p=1079#comment-41959 CHEAPSAKE... CHEAPSAKE…

]]> By: Donc http://moneyning.com/frugality/saying-yes-to-up-sell-is-saying-no-to-being-frugal/comment-page-1/#comment-38916 Donc Mon, 07 Feb 2011 21:22:24 +0000 http://moneyning.com/?p=1079#comment-38916 I don't blame people for trying to up sell as long as it's done politely. Generally speaking it's good for their business and usually the boss is either encouraging or demand that they do it. The best way I have found to control my impulse to say yes is to have a budget or shopping list in mind before I make the call or walk in the door. My major weakness: rebates. Sadly I have agreed to add that $50 item that is "free" with the $50 rebate and either not received the rebate or forgotten to mail it in. I'm working on "Just say no to rebates." I don’t blame people for trying to up sell as long as it’s done politely. Generally speaking it’s good for their business and usually the boss is either encouraging or demand that they do it.

The best way I have found to control my impulse to say yes is to have a budget or shopping list in mind before I make the call or walk in the door.

My major weakness: rebates. Sadly I have agreed to add that $50 item that is “free” with the $50 rebate and either not received the rebate or forgotten to mail it in. I’m working on “Just say no to rebates.”

]]> By: Steve in W MA http://moneyning.com/frugality/saying-yes-to-up-sell-is-saying-no-to-being-frugal/comment-page-1/#comment-37551 Steve in W MA Fri, 14 Jan 2011 03:50:44 +0000 http://moneyning.com/?p=1079#comment-37551 I was just rereading this and realized there is something else I do at the sales desk: When someone is buying a few items and wavering on one because of the total cost, I try to get a sense of which way they are headed in their decision--and I get ahead of it if they are struggling to say no to it by suggesting that I can reshelve it for them if they don't want it. Hearing me say, "well if you decide you don't want that now, I 'd be happy to reshelve it for you" normalizes the experience for them, lets them know that I understand what they are thinking and going through, removing a lot of the stress they are feeling of "not buying it from me," which I can tell that a lot of people feel. Again, they really don't want to spend that extra bit of money for the item, so I just reinforce that decision they are making internally/help them out in overcoming the resistance or struggle by offering to reshelve it for them "if you decide not to get it. " and acting like it's no problem. I have no studies to back me up, but not only does it feel better to me as a person to do that, I think they are grateful (if only unconsciously) for my making it easier for them to make their decision (the one they WANTED to make in the first place) , and in the future remember the sense of connection and agreement/flow and NO PRESSURE and come back to the store for future purchases when they can again afford it. And we do get a lot of repeat business. I was just rereading this and realized there is something else I do at the sales desk: When someone is buying a few items and wavering on one because of the total cost, I try to get a sense of which way they are headed in their decision–and I get ahead of it if they are struggling to say no to it by suggesting that I can reshelve it for them if they don’t want it. Hearing me say, “well if you decide you don’t want that now, I ‘d be happy to reshelve it for you” normalizes the experience for them, lets them know that I understand what they are thinking and going through, removing a lot of the stress they are feeling of “not buying it from me,” which I can tell that a lot of people feel. Again, they really don’t want to spend that extra bit of money for the item, so I just reinforce that decision they are making internally/help them out in overcoming the resistance or struggle by offering to reshelve it for them “if you decide not to get it. ” and acting like it’s no problem. I have no studies to back me up, but not only does it feel better to me as a person to do that, I think they are grateful (if only unconsciously) for my making it easier for them to make their decision (the one they WANTED to make in the first place) , and in the future remember the sense of connection and agreement/flow and NO PRESSURE and come back to the store for future purchases when they can again afford it. And we do get a lot of repeat business.

]]> By: Kay http://moneyning.com/frugality/saying-yes-to-up-sell-is-saying-no-to-being-frugal/comment-page-1/#comment-37550 Kay Fri, 14 Jan 2011 02:49:50 +0000 http://moneyning.com/?p=1079#comment-37550 Steve in W Ma - great that there r still a few like you around.. Good job. A good salesperson. Sure you could sell more by only upselling probly, but there are ethical issues to think of. Appreciate your care for the consumer. God bless U. Steve in W Ma – great that there r still a few like you around.. Good job. A good salesperson. Sure you could sell more by only upselling probly, but there are ethical issues to think of. Appreciate your care for the consumer. God bless U.

]]> By: Kay http://moneyning.com/frugality/saying-yes-to-up-sell-is-saying-no-to-being-frugal/comment-page-1/#comment-37548 Kay Fri, 14 Jan 2011 02:40:49 +0000 http://moneyning.com/?p=1079#comment-37548 some people may not know there are more frugal ways of paying for a large expense of this sort - you r Not the final judge of who is and isn't frugal - there r degrees - i guess U r at the TOP. some people may not know there are more frugal ways of paying for a large expense of this sort – you r Not the final judge of who is and isn’t frugal – there r degrees – i guess U r at the TOP.

]]> By: Raj Grover http://moneyning.com/frugality/saying-yes-to-up-sell-is-saying-no-to-being-frugal/comment-page-1/#comment-31582 Raj Grover Mon, 11 Oct 2010 15:50:38 +0000 http://moneyning.com/?p=1079#comment-31582 If you were buying a ring at a mall, you cannot be called frugal.... you overpaid for a ring to compensate the store owner for mall rent, sales people etc. If you were buying a ring at a mall, you cannot be called frugal…. you overpaid for a ring to compensate the store owner for mall rent, sales people etc.

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